[title]
[message]Frequently
Questions
We are a clothing brand that combines the worlds of anime and video games. We only sell 100 pieces of each, exclusive garments crafted in limited quantities. Each piece is meticulously printed, cut & hand-sewn. We currently ship worldwide.
Visa, American Express, Mastercard, Discover, Paypal and Apple Pay. Your details are transmitted in encrypted form using SSL to protect your Credit or Debit Card information and ensure that third parties cannot intercept it.
Stripe is a technology company that builds economic infrastructure for the internet. Companies of all sizes, from startups to public companies, use Stripe software to accept payments, and manage their businesses online.
Paypal is a secure online account that stores and protects your bank, Credit or Debit Card details, allowing you to pay or get paid securely and easily without sharing your financial information. After choosing Paypal as a payment method in the payment area and after clicking on the “payment button”, you will be sent to the Paypal website, where you enroll in Paypal. After processing your payment, you will be returned to the Tokyo Arkade site where you can complete your order. You will receive an email confirmation from Paypal and an email order from the Tokyo Arkade online store.
The security of your data is very important. As a customer, you can make your purchases with confidence, in general, you can visit our website without leaving personal data, however, we need your details in the following actions:
* When placing an order
* When registering in the online store
All personal data is encrypted before leaving your pc and be transmitted over the Internet. To do this we use a recognized secure transmission SSL “Secure Socket Layer. Encrypted information regarding your order, name, address, Credit Card, or Bank details cannot be read by other people. We store all personal information on protected and encrypted servers. To prevent unauthorized access to your account and ensure that your personal data is secure, please do not share your login details or password with anyone.
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: United States 5-8 business days, International 10-20 business days.
It also depends on the product; if it’s a sweater with embroidery, it takes a bit longer as we cut and sew the shirt frame by hand. Our brand do not offer next day shipping since the fabric is printed, then cut & sewn to create a unique hand-made product.
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment please contact us.
We don’t offer returns and exchanges, but if there’s something wrong with your order, please contact us.
We currently ship worldwide, shipping rates may vary from country to country due to the varying shipping carrier costs.
At this time, we don’t offer exchanges. If you’re unsure which size would fit better check out our sizing charts. We have one for every item listed on our store, in the product description section.
We use poly mailers 100% recyclable, the poly bags used in our packaging are recyclable, low-density polyethylene because they are made with mixed materials.
We appreciate your interest in our online clothing store. Currently, we do not have a physical store as we exclusively focus on online commerce. However, we are committed to providing a secure and convenient shopping experience through our website. If you have any questions or need assistance, feel free to contact us.
We currently do not have a selection of clothing for children. We specialize in offering garments for adults, and we are constantly working to expand our catalog. We appreciate your interest and suggestions, and we would be happy to assist you in finding something else within our adult collection.